Rental Construction Equipment Dispatcher

Specific Duties Include:

  • Use Company provided systems/tools (i. e. S2) to fully document, track, record, follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the deal, volume, territory awareness, participation, and customer satisfaction.
  • Refer leads relating to the Sales of whole-goods, parts, and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.
  • Coordinate rental contract transactions with Sales team before, during and after rent.
  • Assist sales support in final rental billing with Sales team and/or customers for transmittal.
  • Develop a keen awareness of the competition, competitive products and rates; as well as business and industry trends.
  • Accountable for timely follow up on each sale to ensure customer satisfaction.
  • Coordinating and/or communicating with customers and applicable departments ensuring timely delivery.
  • Coordinate pickup and delivery of equipment as needed.
  • Assist and complete scheduling needs of trucking for the following day.
  • Service the transportation needs of the assigned group of RDO Equipment Co. location(s) by ensuring completion of all trucking requests on time.
  • Provide price quotes to serviced location(s) when requested.
  • Maintain records to facilitate prompt and accurate billing.
  • Communicate well with Billing, Pre-Lien, Release and Collection personnel.
  • Execute all other processes established by and with the Central Trucking and Logistics Manager and/or Regional Dispatch & Trucking Manager.
  • Provide feedback to improve processes and customer satisfaction.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

  • Excellent understanding of the rental industry, construction equipment and ability to make machine recommendations.
  • Excellent customer service skills and ability to assist customers.
  • Familiar with the transportation of large equipment including agricultural, industrial and construction equipment
  • Communicate effectively with customers on repairs and maintenance issues.
  • Facilitate customer and RDO Equipment Co. office and service department relationships.
  • Handle customer complaints and or direct to appropriate department.
  • Self-starter, ability to work and succeed in fast paced environment.
  • Willing to work overtime and be on call.
  • Ability to multi-task and maintain various required data, documents and procedures in timely and accurate manner.
  • Excellent oral and written communication skills.
  • Excellent computer skills.

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